Job Description

Job Description

Job Description

Salary:

Description

We are seeking a highly skilled and organized Program Manager to join our team and manage multiple projects and client accounts, and support client-facing employees within the Corporate Security environment. This position requires the successful candidate to proactively engage with a broad range of stakeholders over a large geographical and organizational range. The Program Manager leads personnel selection and management decisions, and supports both administrative (HR and Finance) and logistics issues related to our client-facing teams. This position works within a team environment, but much of the work is performed in an autonomous fashion. The ideal candidate will have a protective security or intelligence-related background with strong experience managing personnel, and will be able to prioritize and efficiently handle workload while ensuring contract compliance and client satisfaction. While this is predominately a remote position, we are seeking someone in the Washington DC/Northern Virginia/Maryland area to provide the best service to our clients and interact with personnel on-site as needed. The salary range for this position is $79,000-$85,000 annually plus benefits.

Duties

• Deliver premier service by liaising between the company, clients, and client-facingsecurity-related personnel.
• Participate in the selection and onboarding of security-related personnel, including involvement in all aspects of the hiring process across multiple locations.
• Provide ongoing management, oversight, and support to security personnel, including performance evaluations, guidance, and day-to-day leadership to ensure alignment with client organizational goals and effective execution of responsibilities.
• Develop new programs and create and implement standard operating procedures.
• Maintain accurate client account records, including detailed notes and time tracking to support billing, reporting, and service continuity.
• Cultivate strong, long-term relationships with client points of contact.
• Provide administrative support to include monitoring employee time and record keeping systems, coordinating travel logistics, reviewing expense reports, etc.
• Plan and participate in company provided training.
• Manage equipment inventory and ensure accurate tracking of assets.
• Be knowledgeable of all client contract requirements; design and implement solutions to ensure exceptional client service.
• Work closely with the Director on projects related to service delivery strategies and/or client satisfaction needs.
• Partner with other Program Managers on an as-required basis to ensure proper account coverage.

• Be a positive team player to integrate independent ideas with company vision.

• Understand security and executive protection in the context of corporate security and public safety, and stay informed of current industry trends and corresponding resources.

• Meet with clients and client-facing employees at on-site locations.

Skill Sets

• Superior communication skills (both written and verbal) with the ability to communicate effectively and professionally with diverse groups.
• Excellent service delivery mindset and initiative.
• Demonstrated self-motivation and ability to work effectively with little or no direction.
• Strong leadership, judgment, problem-solving, and decision-making skills.
• Demonstrated ability to interact effectively with executive staff, clients, employees, and vendors.
• Detail oriented, highly organized, and ability to multitask.
• Strong interpersonal and conflict resolution skills, with the ability to navigate sensitive situations and resolve issues professionally.
• Exceptional customer service and support to ensure a positive experience.
• Ability to work comfortably and interact with all levels of leadership and management.
• Proficient computer skills including MS office applications and database applications.
• Ability to cultivate and maintain strong positive working relationships with clients, team members, and co-workers.

Other Requirements

• Suitable candidates must possess a minimum of 7 years of corporate-related security and/or operational experience in dynamic, fast-paced service environments and/or project management positions.
• Ability to travel domestically or internationally.
• Advanced experience in directly managing large, diverse teams is a plus.
• Corporate security, protective security, or intelligence-related experience/background preferred.

Benefits:

• Health benefits
• Dental
• Vision
• 401(k)
• Paid Holidays
• Up to 7 weeks PTO
• Personal Gym Reimbursement

For more information about our company, culture, and mission, please visit our website:

riskinternational.com/

AT-RISK International is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, protected veteran status.

General Requirements

The job may require standing, sitting, and moving for extended periods. Exposure to extreme environmental conditions occurs occasionally. The Operations Manager will be required to travel periodically. Ability to perform essential job functions with or without reasonable accommodation.

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