Senior Customer Success Manager (San Francisco) Job at DigitalOcean, San Francisco, CA

MTBHMG5zUkdXbDZoVys1d05QYTB2Slk9
  • DigitalOcean
  • San Francisco, CA

Job Description

Join to apply for the Senior Customer Success Manager role at DigitalOcean .

We are seeking a highly skilled Customer Success Manager focused on onboarding, with outstanding technical aptitude, exceptional communication skills, and a strong customer focus. The CSM will be responsible for onboarding new high-value customers immediately after conversion, understanding their goals, and facilitating their success. They will serve as the primary contact for the first few months, collaborating with internal teams to ensure a seamless onboarding experience.

This is a full-time, remote role within a growing 24/7 global Customer Success team that supports Cloudways/DigitalOcean customers.

Key Responsibilities

  • Maintain communication with new high-value customers via calls, emails, chats, etc.
  • Understand customer requirements and ensure quick fulfillment.
  • Provide product demos and help customers realize early value.
  • Identify customer health signals and upsell opportunities proactively.
  • Serve as the main contact for six months post-conversion, then hand over to other CSMs.
  • Share customer feedback with internal teams for product improvements.
  • Assist in improving onboarding SOPs.
  • Track and understand business KPIs.

Qualifications

  • Bachelor's degree in a relevant field preferred.
  • Experience in customer support, success, or technical support roles.
  • Strong understanding of the product and success metrics like onboarding time, churn, MRR, ARPU, etc.
  • Excellent verbal and written communication skills.
  • Empathy and customer-centric mindset.
  • Strong analytical skills to interpret customer data.
  • Collaborative skills to work with sales, marketing, and technical teams.

Why Join DigitalOcean

  • Innovate with purpose in a cutting-edge tech environment.
  • Focus on career development with resources like conferences and LinkedIn Learning.
  • Supportive benefits and a competitive salary range of $96,000 - $120,000, with potential bonuses and equity.
  • Diversity and inclusion are core values; we are an equal-opportunity employer.
  • This role is remote.

Additional Details

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Internet Publishing
#J-18808-Ljbffr

Job Tags

Full time, Immediate start,

Similar Jobs

BCI Brands

Technical Designer (Fashion Background Required) Job at BCI Brands

 ...sportswear, and dresses. Their products are sold through all primary retail distribution levels principally under various trademarks and...  ...sense of urgency. Requirements Bachelors degree in Fashion Design or Certification in Apparel Manufacturing, Design,... 

Jobleads-US

Cisco Engineer Job at Jobleads-US

Position Title:Cisco EngineerClearance:Desired, not requiredLocation:Huntsville, AL/RemoteSalary*:140,000+*Dependent upon qualifications...  ...- Optional/DesiredRelevant certifications such as Cisco CCNP, CCIE, or Cisco Certified CyberOps Associate; additional... 

The Lifetime Value Co.

Genealogy Project Manager Job at The Lifetime Value Co.

 ...!~ If you want to WFH, you are in the right place. We have a remote-friendly culture. ~ An innovative, energetic culture with great...  ...company in New York City that balances the culture of a startup with the stability of being an established, profitable company.... 

Walmart Inc.

Yard Truck and City Driver Job at Walmart Inc.

 ...What you'll do at As a Yard Truck Driver , you will be operating a Yard Truck/ to transport trailers safely to designated locations, while adhering to all regulations (e.g., company, local, state and federal). Attention to detail is required while maintaining records... 

Whole Foods Market

Full Time Butcher Counter Team Member - Join a mission-driven company focused on community and global impact. (Hiring Immediately) Job at Whole Foods Market

 ...All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to...  ...clean and well stocked, rotating and removing out-of-date products, filling ice tables, and performing other duties as assigned....