Job Description

Customer Service Representative

Mercedes-Benz of Westwood is part of the fast-growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Customer Service Representative to our team.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Manage appointment bookings (phone/internet)
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Loaner vehicle management
• Some office/accounting duties
• Assist with meeting and greeting service customers promptly in a professional and courteous manner
• Engage with customers waiting for their vehicles in the customer lounge
• Oversee customer contact reports and make calls for follow-up
• Demonstrate behaviors consistent with the company's vision, mission, and values in all interactions with customers, co-workers, and suppliers

Qualifications:

• High school diploma or equivalent
• Automotive experience preferred
• Great attitude with a high-energy personality
• Excellent customer service and interpersonal skills
• Professional appearance and work ethic
• Ability to work well in a process-driven environment
• Outstanding communication skills in both verbal and written forms
• Valid driver's license

All applicants must pass pre-employment testing, which includes background checks, MVR, and drug testing, to qualify for employment.

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

Group 1 Automotive is an Equal Employment Opportunity employer.

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