Job Description

The HVAC Aftermarket Part Outside Sales Representative is responsible for driving HVAC parts and replacement unit sales while delivering comprehensive aftermarket solutions to customers in the assigned territory. This role requires strong product knowledge, relationship-building skills, and the ability to execute a full sales cycle. The ideal candidate will be proactive, organized, and customer-focused, capable of exceeding sales goals and contributing to the company’s continued success.

• Service existing accounts and establish new ones by planning and organizing daily sales calls and visits.
• Identify customer needs and recommend appropriate products, services, or policy changes.
• Perform weekly cold calls to reactivate inactive accounts and prospect new customers.
• Manage the full sales process, including order entry and follow-through for delivery.
• Verify order accuracy by referencing inventory availability, pricing, and product specifications.
• Coordinate with the Branch Manager and Warehouse/Purchasing team for special orders and delivery logistics.
• Tailor sales presentations to customer types and market segments.
• Investigate and resolve customer concerns, ensuring satisfaction and retention.
• Stay current with industry trends by attending trainings, reviewing publications, and maintaining professional networks.
• Support the Store Branch Manager and/or Warehouse Manager as needed.
• Perform other related duties as assigned

• Sales Ability: Closes sales effectively, qualifies leads, and demonstrates strong presentation and negotiation skills.
• Action-Oriented: Proactive and energetic in pursuing sales goals and addressing challenges.
• Customer Focus: Builds and maintains strong customer relationships through responsiveness and reliability.
• Time Management: Prioritizes effectively, multitasks well, and completes tasks efficiently.
• Communication: Demonstrates clear, effective verbal and written communication with internal and external stakeholders.
• Problem-Solving: Uses sound judgment to identify and resolve issues efficiently.

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Minimum of 3 years of field sales experience, preferably in the HVAC industry.
• Familiarity with HVAC systems, parts, and aftermarket solutions.
• Experience using ERP systems (FACTS experience a plus).
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Valid driver’s license and clean driving record.
• Strong interpersonal and customer service skills.
• Ability to analyze, interpret, and respond to sales data and customer inquiries.
• Comfortable working independently and collaboratively.

• Must be able to remain in a stationary position for up to 40% of the time.
• Frequent travel in a vehicle to customer sites.
• Regular movement within office and warehouse environments.
• Must be able to lift and carry up to 20 lbs. for product demonstrations and samples.

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